Return Policy

RETURNED GOODS POLICY

Thanks for purchasing our online products at www.careyinteriordesigns.com operated by Carey Interior Designs.

We offer a full money back guarantee on all purchases made on our website. Exceptions of products are listed below.

If you are unhappy with the product that you have purchased from our website, please let us know. Our returns & refunds policy gives you 30 days to return or exchange an item purchased online with a valid proof of purchase. You are eligible for a full refund within 30 days after receipt of your purchase. No returns after this time have passed.

 

PROCEDURE FOR RETURNING ITEMS

 

  1. Customers must obtain a Returned Goods Authorization (RGA) from Carey Interior Designs. Obtain RGA forms via phone at (441) 300-4851 or via e-mail at patrina@careyinteriordesigns.com. Returns will not be processed without an RGA. Return Goods Authorizations expire sixty (60) days from date issued. Return to address will provided after RGA has been given.

  2. An itemized packing slip, with the information listed below and a RGA number must accompany any returned goods.

  3. If returning more than one box, each box should contain the RGA number and box number, i.e. “1/2, 2/2”.

 

SHIPPING AND RETURNED GOODS ADDRESS

 

Include the following information:

  • Product Name

  • Quantity for Each Product

  • Billing Address

  • Reason for return

  • Contact person, and contact phone number and/or email

  • RGA Number

 

RETURNABLE ITEMS

 

Eligible Products for Return:

  1. Received by customer as damaged- Products received damaged may be returned for full credit when reported within four (4) days of receipt by the customer. If product is received damaged please have the transportation company note “damaged” or “broken” on the freight bill. Damaged product should remain in the original carton for inspection, and in any event products must be returned in accordance with RGA instructions.

  2. Received by customer in error- Product shipped in error by Carey Interior Designs may be returned, if applicable, for a full credit, when returned within thirty (30) days of invoice date. Products must be returned in accordance with RGA instructions.

  3. Ordered by customer in error- Products ordered in error maybe returned for credit, when reported within four (4) days of receipt by the customer. Products must be returned in accordance with RGA instructions.

  4. Carey Interior Designs will issue authorization for the return of eligible products only. For hygiene reasons towels, sheets, beddings or wearable product cannot be returned.

 

NON-RETURNABLE ITEMS

  1. Product that is not in the original packaging bearing the original manufacture label.

  2. Product that is more than six (6) months.

  3. Product that are sheets, towels, bedding or wearable items.

  4. Product returned without an RGA.

  5. Products shows obvious signs of use.

  6. Product involved in a fire sale, sacrifice sale, bankruptcy, flood, or earthquake.

  7. Product deteriorated or damaged due to conditions beyond the control of the manufacturer, such as improper storage, heat, cold, water, smoke, fire, negligence, etc.

  8. Non-original or repackaged product.

  9. No returns on sale items

 

TRANSPORTATION CHARGES

Must be prepaid by customer. No credit will be issued for the administration, shipping, or handling of returns, including third party processing fees, with the exception of product received by customer as damaged and product received by customer in error as referenced above under Returnable Items.

 

TERMS OF REFUND POLICY

  1. No credit will be issued for administration, shipping or handling, including third party processing fees, with the exception of product received by customer as damaged and product received by customer in error as referenced above under Returnable Items.

  2. Once your returned item is received and inspected, we will send you an email to notify you that we have received your return item. We will also inform you if your refund has been approved or refused.

  3. If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card originally used to make the purchase within 14 calendar days.

  4. Deductions from payables may not be taken until credit memo is issued. Unauthorized deductions for returns may result in held orders.

  5. Local duty taxes and shipping are non-refundable.

  6. Returns are subject to final count and acceptance by Carey Interior Designs. Carey Interior Designs reserves the right to accept or reject the product for credit.

  7. Returns should be channeled through the original source of purchase. The original source of purchase is defined as the entity that was directly invoiced by Carey Interior Designs and the distributor of origin. 

  8. Unauthorized returns may be destroyed and not reimbursed.

 

TITLE AND RISK OF LOSS

Title and risk of loss will pass to customer at the time products are delivered from Carey Interior Designs. Delivery of all quantities of products shall be deemed to be made in full and in good condition unless Carey Interior Designs is notified within four (4) days from the date of receipt.

 

EXCEPTIONS

Carey Interior Designs reserves the right to make exceptions to this policy due to business necessity and changes in applicable laws and regulations.

In certain circumstances where Customer’s return goods policy and the then-current Carey Interior Designs policy are in conflict, Carey Interior Designs will promptly meet with relevant Customer to discuss in good faith resolution of the conflict.